Effective: July 6, 2026
The following definitions apply to these Terms:
Satellite SaaS is an application management platform provided by Satellite Holding Company LLC, a Delaware limited liability company ("Satellite," "we," "us," or "our"). By accessing or using the Service, you represent that you are at least 18 years old and have the authority to bind your organization to these Terms.
You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account.
If you are registering on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" include both you and that organization.
4.1 Customer Data. You retain all rights, title, and interest in and to all Customer Data.
4.2 License to Satellite. You grant Satellite a worldwide, non-exclusive, royalty-free license to access, use, process, copy, distribute, perform, export, and display Customer Data solely to provide, maintain, secure, and improve the Service, and to prevent or address service or technical problems.
4.3 Customer Representations and Warranties. You represent and warrant that: (a) you have obtained and will maintain all necessary rights, consents, and authorizations to provide Customer Data to the Service and to authorize Satellite to process such data as part of the Service; and (b) your use of the Service and provision of Customer Data complies with all applicable laws, including data protection, employment, and export control laws.
4.4 Aggregated Data. We may collect and analyze data and other information relating to the provision, use, and performance of the Service and use such data in an aggregated and anonymized form ("Aggregated Data") for planning, development, and corrective purposes. All Aggregated Data is the sole property of Satellite.
4.5 Data Privacy. Our collection and use of Customer Data is subject to our Privacy Policy.
4.6 Data Processing Addendum. To the extent required by applicable data protection law (including the GDPR), the parties shall enter into a Data Processing Addendum ("DPA"), which shall be made available upon request at [email protected]. In the event of a conflict between the DPA and these Terms, the DPA shall prevail with respect to data processing matters.
5.1 Definition. "Confidential Information" means any non-public information disclosed by one party (the "Disclosing Party") to the other party (the "Receiving Party") in connection with these Terms, whether orally, in writing, or electronically, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidential Information includes, without limitation, Customer Data, business plans, financial information, technical data, trade secrets, and the terms and pricing of these Terms.
5.2 Obligations. The Receiving Party shall: (a) use the Disclosing Party's Confidential Information solely for the purpose of performing its obligations or exercising its rights under these Terms; (b) not disclose such Confidential Information to any third party except to its employees, contractors, and agents who have a need to know and are bound by confidentiality obligations at least as protective as those herein; and (c) protect such Confidential Information using at least the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care.
5.3 Exclusions. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was rightfully known to the Receiving Party prior to disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information.
5.4 Required Disclosures. The Receiving Party may disclose Confidential Information to the extent required by law, regulation, or court order, provided that the Receiving Party gives the Disclosing Party prompt written notice (to the extent legally permitted) and reasonable assistance in opposing such disclosure.
5.5 Survival. The obligations under this Section 5 shall survive termination or expiration of these Terms for a period of three (3) years.
You agree not to:
We provide the Service using commercially reasonable efforts to keep it available, secure, and functioning as described. Software may nonetheless contain bugs or errors, and we may perform maintenance or make changes to features from time to time. Except as expressly stated in these Terms, the Service is provided subject to the warranty disclaimers in Section 10.
7.1 Free Trials. We may offer free trials or promotional periods, the scope and duration of which we will describe at the time they are offered. Upon expiration of a free trial, your access to the Service may be limited or suspended unless you subscribe to a paid plan.
7.2 Data After Trial Expiry. If you do not subscribe to a paid plan before your free trial ends, any Customer Data created or imported during that trial may be deleted following the end of the trial period. We recommend exporting your data using the Service's built-in export tools before your trial ends. For paid subscriptions, Customer Data is retained and deleted only as described in Section 12 (Termination and Suspension) and our Privacy Policy.
7.3 Data Portability. While your account is active, you may export your Customer Data at any time using the Service's self-serve export tools. Deletion of Customer Data on account closure is governed by Section 12 and our Privacy Policy.
If you subscribe to a paid plan, you agree to pay all fees as described at the time of purchase.
8.1 Auto-Renewal. Paid plans automatically renew for successive periods of the same duration unless you cancel at least 24 hours before the end of the current period. By subscribing to a paid plan, you expressly acknowledge and agree that your subscription will automatically renew and your payment method will be charged at the then-current rate unless you cancel. You may cancel auto-renewal at any time through the Service's billing settings (Settings → Billing → Manage Subscription) or by contacting us at [email protected]. Cancellation will take effect at the end of the current billing period.
8.2 Taxes. Fees are exclusive of any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use, or withholding taxes, assessable by any jurisdiction (collectively, "Taxes"). You are responsible for paying all Taxes associated with your purchases.
8.3 Non-Refundable. All fees are non-refundable except as required by law. We reserve the right to suspend access to the Service if payment is not received or if a payment method fails, subject to Section 12.2 below.
We reserve the right to change our pricing at any time. Price changes will not affect your current billing period but will apply upon renewal. We will provide at least 30 days' notice of any price increase.
The Service and its original content, features, and functionality are owned by Satellite and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
If you provide us with any feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback into our products and services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SATELLITE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
11.1 Customer Indemnification. You agree to indemnify, defend, and hold harmless Satellite and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property or privacy right; or (d) any Customer Data you provide to the Service.
11.2 Satellite Indemnification. Satellite shall indemnify, defend, and hold harmless Customer from and against any third-party claims alleging that the Service, as provided by Satellite and used in accordance with these Terms, infringes such third party's intellectual property rights, and shall pay any damages finally awarded or settlement amounts agreed to, provided that Customer: (a) promptly notifies Satellite in writing of such claim; (b) grants Satellite sole control of the defense and settlement; and (c) provides reasonable cooperation at Satellite's expense. This indemnification obligation does not apply to claims arising from: (i) Customer Data; (ii) modifications to the Service not made by Satellite; (iii) use of the Service in combination with products or services not provided by Satellite; or (iv) use of the Service other than in accordance with these Terms.
12.1 Termination by Customer. You may terminate these Terms at any time by closing your account through the Service's settings. We recommend requesting a data export before initiating account deletion by emailing [email protected]. Upon account closure, a 30-day grace period applies during which you may cancel the deletion by contacting [email protected]. After the grace period, your data will be permanently deleted in accordance with our Privacy Policy.
12.2 Suspension by Satellite. We may suspend your access to the Service if: (a) you fail to pay any fees when due, after 5 business days' written notice and opportunity to cure; (b) we reasonably believe your use of the Service poses a security risk to the Service or any third party; or (c) we are required to do so by law. We will provide notice of suspension where reasonably practicable and will restore access promptly once the issue is resolved.
12.3 Termination by Satellite. We may terminate these Terms: (a) for cause, with 30 days' written notice, if you materially breach these Terms and fail to cure such breach within the notice period; or (b) immediately, if you breach Sections 5 (Confidentiality) or 6 (Acceptable Use) in a manner that cannot be cured, or if required by law.
12.4 Effect of Termination. Upon termination by either party: (a) your right to use the Service will cease; (b) we recommend exporting your data prior to termination using the Service's built-in export tools; upon request during the 30-day post-termination period, we will provide a data export; and (c) after such 30-day period, we will delete your data in accordance with our Privacy Policy. All provisions of these Terms which by their nature should survive termination shall survive, including Sections 4 (Data Ownership), 5 (Confidentiality), 9 (Intellectual Property), 10 (Disclaimers), 11 (Indemnification), 13 (Governing Law), and 14 (Dispute Resolution).
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Subject to Section 14 (Dispute Resolution), any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware, and you consent to personal jurisdiction and venue therein.
14.1 Informal Resolution. Before initiating any formal dispute resolution proceeding, the parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms ("Dispute") informally by sending a written notice describing the Dispute to the other party. The parties shall negotiate in good faith for at least thirty (30) days from the date of such notice before initiating any formal proceeding.
14.2 Binding Arbitration. If a Dispute cannot be resolved informally within the 30-day period described above, such Dispute shall be finally and exclusively resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator in Wilmington, Delaware. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator shall have the authority to award any remedy that would be available in court, except as limited by these Terms.
14.3 Class Action Waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND SATELLITE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a Dispute proceeds in court rather than in arbitration, both parties waive any right to a jury trial.
14.4 Exceptions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or Confidential Information.
14.5 Costs. Each party shall bear its own costs and attorneys' fees in connection with any arbitration or legal proceeding, except that the prevailing party in any arbitration shall be entitled to recover its reasonable attorneys' fees and costs from the non-prevailing party.
We use commercially reasonable efforts to keep the Service available. Any specific availability commitments, scheduled maintenance windows, and service credits, where offered, will be set out in a separate Service Level Agreement or order form that applies to your subscription. In the absence of such a document, no specific uptime or availability guarantee applies, and the Service remains subject to the warranty disclaimers in Section 10.
The Service may integrate with third-party applications and services, including but not limited to Google Workspace, Zoom, and other identity providers or SaaS platforms ("Third-Party Services"). Your use of such Third-Party Services is governed by their respective terms of service and privacy policies. Satellite does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Services. You are responsible for ensuring you have the necessary rights and permissions to connect Third-Party Services to Satellite.
We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or fuel crises.
We reserve the right to modify these Terms at any time. If we make material changes, we will provide at least 30 days' advance notice via email to the address associated with your account before such changes take effect.
Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.
19.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable DPA, constitute the entire agreement between you and Satellite with respect to the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.
19.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
19.3 Waiver. No waiver of any provision of these Terms shall be effective unless in writing and signed by the waiving party. No failure or delay in exercising any right shall constitute a waiver of that right.
19.4 Assignment. Neither party may assign these Terms without the prior written consent of the other party, except that either party may assign these Terms without consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section shall be void.
19.5 Notices. All notices under these Terms shall be in writing and sent to the email address associated with your account (for notices to you) or to [email protected] (for notices to Satellite).
If you have any questions about these Terms, please contact us at: